Refund Policy
At Humaidan Jewels, every piece is crafted and inspected with the utmost care.
All items purchased through the website are Final Sale, refunds are only available in limited cases as outlined below.
1. Eligibility for Refunds
Refunds are only applicable if:
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The customer received a damaged item.
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The customer received the wrong item.
If you experience either issue, please contact us within 48 hours of receiving your order.
2. How to Request a Refund
To request a refund:
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Take clear photos of the item showing the damage or error.
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Email or WhatsApp us at info@humaidanjewels.com or +973 3966 0619 with your Order ID and photos.
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Our team will review your request and provide return instructions.
Refunds will be processed only after the returned item is received and inspected to confirm eligibility.
3. Non-Refundable Cases
Please note that refunds are not applicable in the following cases:
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The customer selected the wrong size, design, or entered incorrect order details.
(Customers have a 24-hour window after placing the order to contact us for any corrections.)
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The item has been used, altered, or damaged after delivery.
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Custom, engraved, or personalized jewelry (including made-to-order pieces).
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Piercing jewelry (for hygiene reasons).
4. Processing Time
Once approved, your refund will be issued through the original payment method.
Please allow up to 10–15 business days for the amount to reflect, depending on your bank or payment provider.
5. Contact Us
For refund requests or questions, please contact:
+973 3966 0619